Digital content management in higher education institutions in the United Arab Emirates: University of Sharjah as a model

Information Technology (IT) has been playing an increasingly important role in many human activities such as education. The rapidly increasing sophistication and decreasing costs of IT services and products rendered many tasks easier and much less costly to implement in ways that were not achievable before the IT era.
The purpose of this study is to investigate into the implementation of an Enterprise Content Management System for institutions of higher education, in UAE, and what is the studies, policies, plans, programs, and projects required and recommended.
The study was based on the descriptive analytical method To find out the reality of digital content management that represent the study Population. A checklist, Questionnaire and The interview were also used as a data collection tools, In addition to a (SWOT) analysis to evaluate the internal strengths and weaknesses, and the external opportunities and threats in these institutions environment.
The overall results further indicated the need for an effective content management strategy, to ensure that program requirements are met and end users’ needs are addressed, and also streamlining of the processes and driving operational efficiencies.
Recommendations that evolved from this study include the following: Develop a clear and written content management strategy. In addition to, developing the policies related to content management, and the continuous evaluation of the existing system through indicators, statistics and comments.