The Utilization of Artificial Intelligence Applications in Enhancing and Developing Library Services: A Case Study of Academic Libraries

Document Type : scientific articles

Authors

1 Majlis Oman Library; Muscat; Oman

2 جامعة السلطان قابوس

Abstract

Artificial Intelligence Applications Have Played a Key Role in Enhancing and Developing Academic Library Services.

Despite the challenges that academic libraries face in meeting user needs and improving their experience, AI technology has opened new horizons to achieve these goals. AI contributes to enhancing the user experience by providing documented and targeted information retrieval systems that rely on data analysis and machine learning to offer effective and precise responses to users' needs.

AI applications can help analyze users' needs and suggest appropriate books and articles based on their interests and research requirements. They can also provide personalized consultations, guiding users in choosing suitable resources, developing academic research skills, and directing them to sources that match their interests and knowledge level. Additionally, machine learning techniques can be used to offer intelligent notification systems that alert users to new or important resources based on their intellectual interests.

It is well known that using AI applications in academic libraries requires balancing the benefits of technology with ensuring data privacy and security. Therefore, libraries should use AI in a sustainable and ethical manner to improve service quality and better meet users' satisfaction.

This paper discusses the best practices in using AI applications to improve information services in academic libraries, highlights key international experiences in AI use in libraries, and addresses the main benefits and challenges that have arisen from academic libraries' adoption and adaptation of AI applications.

Keywords

Arab International Journal of Knowledge Management
Volume 4, Issue 1
January 2025
Pages 15-40

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